Parcels weighing up to 30 kg are sent as parcel post. Parcels weighing 30 kg or more are shipped on a mini pallet. Larger dimensions such as air conditioners and generators are also sent on a pallet. Some items are also sent only as pallet shipments due to their fragility or different dimensions.
Please note that when you receive a pallet shipment it is important that you are present at the delivery address. Given the size of these shipments, they will not be delivered to neighbors.

Procedure for shipments:

• Your package will generally be delivered to you within 3 - 5 days.
• If you are absent the first time, you will be contacted about a follow-up delivery time
• Your order will be delivered to your door, so the product will not be brought inside or installed.
• You or the recipient must sign for proper receipt of the order.

Large packages and pallets:
By default, your order will be delivered to the first floor of your home/office.
 

Procedure for delivery of large packages:

• You will be notified by email when your order is ready for delivery.
• Unfortunately, an exact time cannot be agreed upon.
• Delivery times are between 8:00 a.m. - 6:00 p.m. on weekdays.
• Your order will be delivered in accordance with the terms and conditions applicable to the item or installation level.
• You check the product for damage or defects (if you find this please do not sign for receipt, but have the product returned).
• You sign for proper, undamaged receipt of the order.