Ordering and delivery

Your purchases will be shipped by GLS or by our own team. Depending on the desired delivery/pickup method, there are a number of options available.



Delivery costs in Belgium are 30 euros per delivery. Large orders are delivered per pallet here can be up to 6 air conditioners placed on it, so for an order larger than 6 air conditioners, you must charge extra delivery costs. For smaller orders we may also send your package with b-post.


Air24.be makes every effort to deliver your order as soon as possible. Our indication regarding delivery time is based on our experience and may vary in practice. When your order has a longer delivery time than 10 working days, you will be notified by e-mail. We try to deliver all orders within 3-5 business days, in most cases this is possible because we work with a large warehouse and strive to keep everything in stock. We can offer pallet shipments to the carrier until 17:00 on average. Our standard delivery times are normally as follows:

Delivery BE
Stock item
3 - 5 working days
No stock item
3 - 14 working days
3 - 14 working days


Parcels weighing up to 30 kg are sent as parcel post. Parcels weighing 30 kg or more are shipped on a mini pallet. Larger dimensions such as air conditioners and generators are also sent on a pallet. Some items are also sent only as pallet shipments due to their fragility or different dimensions.
Please note that when you receive a pallet shipment it is important that you are present at the delivery address. Given the size of these shipments, they will not be delivered to neighbors.

Procedure for shipments:

  • Your package will generally be delivered to you within 3 - 5 days.
  • If you are absent the first time, you will be contacted about a follow-up delivery time
  • Your order will be delivered to your door, so the product will not be brought inside or installed.
  • You or the recipient must sign for proper receipt of the order.


Large packages and pallets:
By default, your order will be delivered to the first floor of your home/office.

Procedure for delivery of large packages:

  • You will be notified by email when your order is ready for delivery.
  • Unfortunately, an exact time cannot be agreed upon.
  • Delivery times are between 8:00 a.m. - 6:00 p.m. on weekdays.
  • Your order will be delivered in accordance with the terms and conditions applicable to the item or installation level.
  • You check the product for damage or defects (if you find this please do not sign for receipt, but have the product returned).
  • You sign for proper, undamaged receipt of the order.


Should there be any problems in making the delivery appointment or delivery, please let us know by email. We strive to provide the best delivery service so that you store at Air24.be as a satisfied customer.

Do you have more questions about our service?

If so, please do not hesitate to contact us,

We are happy to help you.